Shop Policies

I gladly accept exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Returns and exchange details
***READY TO SHIP RINGS***

We size according to US standard. If your ring doesn't fit perfectly, I offer an exchange for $25 restocking plus shipping. Please stop into at least two jewelry stores to get an average, accurate sizing.

If I make any mistake at all, I offer a full refund for a design. With that in mind, each ring is handmade, and unique, as is each wearer.

Ready to ship rings may be returned to be refunded for a full refund minus 20% restocking fee.

**MADE TO ORDER RINGS**

Made to order rings may not be refunded.

If you order the incorrect size on a custom order or built when ordered ring, a new ring will need to be made. I offer this for 50% off at any time (material fee), as a thank you. Previous rings do need to be returned.
Payment
Sales tax is only collected in our home state of Colorado, and Etsy's home state of Washington.
Shipping
Made to order rings: 3-4 weeks

Customs and import fees are the buyer's responsibility.
Additional policies and FAQs
WARRANTY: 

We offer a one year warranty on every design that leaves my shop. 

If there is any issue within that time, I will replace you ring FREE! 

SIZING: 

We size according to US standard and hand grind/sand a bevel onto the interior of each ring for a comfort fit. 

If you get a chance, I suggest stopping into at least two jewelry stores to get an average sizing.

DURABILITY: 

We infuse all timber in a vacuum with marine grade epoxy, and finish them with the same marine grade epoxy. They are as durable and water resistant as I can possibly make them. 

With that said, they do need proper care to insure longevity. I suggest buffing twice a month with wax and a clean cloth to help clean and protect the finish. I do suggest staying away from an caustic chemicals, or prolonged exposure to any solvents. 

ENGRAVING: 

We don't offer engravings in timber, as every method we've tried weakens the structural integrity of the ring. 

If you want an engraving in metal, most retail jewelry stores will be able to send your ring off to have it engraved once completed, for a small fee. 

RUSH SHIPPING: 

In order to insure utmost quality of designs, we don't offer rush shipping.